Why can't the asset library be accessed, or why are asset thumbnails not displaying?

Hello, D5 Online Assets Library relies mostly on the internet to load.

The problem usually has some of the following situations, so please check accordingly.

• Ensure you are searching within the correct category and clear any previously entered keywords in the search box before starting a new search.
• Check your network connection to make sure it is stable and smooth. Try switching off your VPN and firewall, or switch to a different network/restart your router.

• Exit any conflict/encryption/antivirus software while running D5 Render, or configure the relevant settings in such software to bypass D5 
  
  

For more details, please refer to: Why are the assets not displayed in the assets library? | User Manual