There are generally two methods for uninstalling plugins. We recommend installing the latest version after removing the original installation.
- General Method:
Note:
The following screenshots use Cinema 4D as an example, this method is applicable to all supported DCC plugins.
- Method 1
Click the Windows Start button to find the uninstaller program and run it.
- Method 2
Go to Control Panel > Programs and Features > Uninstall a program, and then run the uninstaller.
- SketchUp:
If you encounter issues installing D5 LiveSync for SketchUp, please try this method to completely uninstall and then reinstall it.
- Type '%appdata' in search bar and Enter
- Find 'su_to_d5render' folder under SketchUp>SketchUp 2024(your version)>SketchUp>Plugins and delete it
- Reinstall D5 LiveSync for SketchUp
If you have already tried reinstalling the latest version of the plugin and are still having difficulties, please contact us for further technical support.
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