Why does the update fail/not receive the version update notification?

Modified on Sun, 27 Apr at 2:54 AM

Hello,

- If you are experiencing issues during the update process within the D5 client

It is most likely related to your current network. Please try the following:

Solution: Disable your VPN, switch to a different network, or restart your router and the D5 client, then attempt the update again.

Note:

If the update still fails, it is recommended that you visit the official website to download the latest online version and perform an override installation.

Setup: https://www.d5render.com/download

Full package: https://www.d5render.com/download-package

- For cases where you are not receiving update notifications:

For Teams users: It is likely that you have not yet received the notification. When a new version is released, it is first delivered to individual users within the client, and then to team users once it becomes more stable. If you need to update to the latest version immediately, you can switch your account to an individual identity, restart D5, and you should receive the update. After the update is complete, you can switch back to using the team identity.

For individual users: Try rebooting your router, switching to a different network, and reopening the D5 client to check if the update is received.